Purpose – The purpose of this paper is to focus on the carbon intensity of “last mile” deliveries (i.e. deliveries of goods from local depots to the home) and personal shopping trips. Design/methodology/approach – Several last mile scenarios are constructed for the purchase of small,...

The purpose of this article is to develop a research agenda to analyze the potential environmental implications of the reverse logistics involved in the B2C element of cross-border clothing e-tailing. Based on a combination of literature review and primary case study data from five major...

Purpose – The purpose of this paper is to provide a critical review of the first ten years of the UK Government's “transport key performance indicator (KPI)” programme which benchmarks the efficiency of road freight operations. Design/methodology/approach – Documentation on nine...

Purpose – The growth in online shopping has presented challenges for physical distribution service quality (PDSQ) provided by retailers, including both multi‐channel and pure players, and logistics service providers (LSPs). Issues emerging from a consumer survey regarding electronic physical...

Purpose: The purpose of this paper is to examine the extent to which theory-driven supply chain management (SCM) research is of practical relevance. It does this on the basis of empirical research in China. Design/methodology/approach: A two-pronged approach was adopted. First, 57 theory-driven...

In terms of logistics, manufacturers located in peripheral areas are generally considered to be at a disadvantage. Surveys of Scottish manufacturers suggest that any logistical disadvantage is likely to stem more from inadequacies in the quality of transport services than from higher movement...