Deschamps, Carl; Mattijs, Jan - In: International Journal of Productivity and Performance … 66 (2017) 8, pp. 1087-1104
Purpose The purpose of this paper is to give evidence of effective, large-scale, and time-sustained goal setting through the use of performance indicators (PIs) in managing a fairly large and decentralized social-security organization, despite indications that the motivational effects of goal...