This paper verifies the adequacy of perceived quality measurement instruments by comparing the SERVPERF and EP methods. After a discussion of the differences between the two methods, a quality perception measurement instrument for the company is developed and applied to a sample of ceramic...

""This book examines the separation of ownership and management, on the one hand, and the institutional development of family governance instruments, on the other, to help uncover the asymmetric effects of these two choices"--Provided by publisher"--

This book reviews innovations and trends in virtual organizations. Topics include knowledge creation and management, virtual customer networks, e-commerce, and virtual communities, offering analysis of the full spectrum of technologies, applications, practices, and outcomes within this field.