Purpose – The purpose of this paper is to examine the evidence for trade union renewal in the UK fire service. Its aim is to consider two main questions: “How have union‐management relations and the industrial relations climate been affected by management reforms?” and “To the extent...

Looks at Quality Management (QM) and its extent of success or failure. Presents survey results, by the Institute of Management, which enables a further discussion. The survey, by postal questionnaire, was sent to 4,000 British Institute of Management members, and 880 usable responses (22 per...