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Purpose – The purpose of this paper is to examine the relationship between the relational dynamics, namely trust, personalisation, communication, conflict handling and empathy, and relationship quality in the banking industry of two culturally dissimilar nations – Malaysia and New Zealand....
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How and why business model matters in acquisition of knowledge in small and entrepreneurial firms / Arash Najmaei -- SMEs, institutions, and performance / Camilla Jensen, Low Mei Peng -- Diaspora entrepreneurship: new directions in enterprise development / Sanya Ojo -- Human resource management...
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