Enterprise systems packages have long been associated with process change. However, it was assumed that most organizations would simultaneously design and implement process change while implementing the systems. A survey of 163 organizations and detailed interviews with 28 more suggests that...

Early enterprise resource planning (ERP) systems or, more simply, enterprise systems (ES), were not primarily focused on the supply chain. Their initial focus was to execute and integrate such internally‐oriented applications that support finance, accounting, manufacturing, order entry, and...

Knowledge management is the key success factor of today’s business leaders. Focuses on the rise of knowledge management. Provides a summary of useful concepts, different project types, supportive organizational structures, effective technologies and points out future knowledge management...