Pauwels, Pieter; de Ruyter, Ko - In: Research on international service marketing : a state …, (pp. 1-7). 2005
Today, services officially represent more than 22% (or about USD 3 trillion) of world trade and are the fastest growing sector of world trade for the last two decades (OECD, 2004; WTO, 2001). Optimist analysts believe that services will reach 50% of world trade by 2020 ( Hibbert, 2003 ). Nearly half...