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Strategic Customer Behavior, Commitment, and Supply Chain Performance

Su, Xuanming; Zhang, Fuqiang - In: Management Science 54 (2008) 10, pp. 1759-1773

This paper studies the impact of strategic customer behavior on supply chain performance. We start with a newsvendor seller facing forward-looking customers. The seller initially charges a regular price but may salvage the leftover inventory at a lower salvage price after random demand is...

Persistent link: https://www.econbiz.de/10009214000

Reservation policies in queues : advance deposits, spot prices, and capacity allocation

Oh, Jaelynn; Su, Xuanming - In: Production and operations management : the flagship … 27 (2018) 4, pp. 680-695

Persistent link: https://www.econbiz.de/10011970020

Omnichannel service operations with online and offline self-order technologies

Gao, Fei; Su, Xuanming - In: Management science : journal of the Institute for … 64 (2018) 8, pp. 3595-3608

Persistent link: https://www.econbiz.de/10011899930

Optimal retail location : empirical methodology and application to practice

Glaeser, Chloe Kim; Fisher, Marshall L.; Su, Xuanming - In: Manufacturing & service operations management : M & SOM 21 (2019) 1, pp. 86-102

Persistent link: https://www.econbiz.de/10012000987

Online and offline information for omnichannel retailing

Gao, Fei; Su, Xuanming - In: Manufacturing & service operations management : M & SOM 19 (2017) 1, pp. 84-98

Persistent link: https://www.econbiz.de/10011669515

Omnichannel retail operations with buy-online-and-pick-up-in-store

Gao, Fei; Su, Xuanming - In: Management science : journal of the Institute for … 63 (2017) 8, pp. 2478-2492

Persistent link: https://www.econbiz.de/10011741393

New models of strategic customers in the age of omnichannel retailing

Gao, Fei; Su, Xuanming - In: Channel strategies and marketing mix in a connected world, (pp. 147-164). 2020

Persistent link: https://www.econbiz.de/10012146860

A model of rational retrials in queues

Cui, Shiliang; Su, Xuanming; Veeraraghavan, Senthil - In: Operations research 67 (2019) 6, pp. 1699-1718

Persistent link: https://www.econbiz.de/10012146924

A Bayesian level-k model in n-person games

Ho, Teck-Hua; Park, So-Eun; Su, Xuanming - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1622-1638

Persistent link: https://www.econbiz.de/10012506015

Optimal pricing and overbooking of reservations

Oh, Jaelynn; Su, Xuanming - In: Production and operations management : the flagship … 31 (2022) 3, pp. 928-940

Persistent link: https://www.econbiz.de/10013164026