Purpose – When a merger or an acquisition fails, usually integration problems or overpayment gets the blame. The authors illustrate that a common cause of failure is the traditional notion of synergy that exacerbates the overpayment and integration problems. This synergy usually leads to the...

Purpose – The purpose of this paper is to develop a taxonomy of M & A that can be used to understand which type of M & A is likely to succeed. The taxonomy also allows managers to identify the integration imperatives that is so critical to success in M & A. Design/methodology/approach –...

Purpose This case study of the strategy of the U.S. grocery chain, ALDI, shows how businesses can use a systematic process to develop and iteratively refine the core strategy powering their business model.” Design/methodology/approach The case describes how ALDI, the upstart entrant...

Purpose This article describes an approach to strategy execution using lessons learned from improvement efforts to the sales incentive compensation (SIC) business processes and IT systems in Cisco Systems. Design/methodology/approach This case outlines an alternative approach to strategy...

The study of consumer complaint behaviours (CCB) and other dissatisfaction responses is an important economic activity with implications for brand loyalty and switching, market feedback mechanisms and consumer welfare. Previous research is examined, namely how consumers respond to...