In a study on stochastic inventory systems, Chopra et al. (Decision Sciences 35(1) (2004) 1–24) argue that decreasing lead time is the right lever if they want to cut inventories, not reducing lead time variability. According to Chopra et al., reducing the mean lead time, μ, is more important...

Purpose – The purpose of this paper is to investigate the success rate of information system development by means of an empirical research with a focus on how various user factors. The authors examined user reactions, interactions and participation during the early, middle and late stages of...