Offering a comprehensive guide to the politics of change within organisations, this text focuses on the internal change agent. The authors argue that those who are not politically skilled and politically involved will fail

How the boundaries of what management once considered acceptable work redesign have been expanded by new competitive pressures is demonstrated. Research evidence based on the experience of American multinational corporations shows how the approaches now being developed give employees...

The major concern in this paper is to examine the effect of computer numerical control on skill. The findings from research in three companies demonstrate that in the engineering industry, technical change can have both positive and negative effects on the utilisation of skill, and thus on...

Purpose – This paper aims to explore the theoretical and practical management implications of a case involving the falsification of hospital patient waiting lists for elective orthopaedic surgery. Design/methodology/approach – This case study is based on qualitative schedule‐structured...

The first aim of this paper is to bring empirical evidence from an atypical organizational setting to the debate surrounding the currency of business process re‐engineering, which some commentators have dismissed as a damaging “fad”. The second aim is to suggest how the process orientation...