The upstream activities of software development projects are often viewed as both the most important, the least understood, and hence the most problematic. This is particularly noticeable in terms of satisfying customer requirements. Business process modelling is one solution that is being...

Business process modelling is an area of work that is increasingly used in conjunction with software development. For example, many development methods note the importance of strategic or business modelling, typically as a prerequisite to analysis. In addition, Systems Engineering for Business...