Questions about universal service continue to evolve as information and communication technology advances, bringing new platforms, services, and business models. Concerns about exclusion remain, particularly in times of transition to new technologies and platforms. While the universal service...

At a time when choices for voice service and funding for universal service were growing, the United States experienced an unprecedented drop in household telephone penetration. Universal service in voice telephony is generally taken for granted in the United States. However, recent data from the...

Purpose: The purpose of this paper is to propose practical and usable interactions that will allow more informed, risk-aware comparisons for individuals during app selections. The authors include an explicit argument for the role of human decision-making during app selection and close with a...

Purpose The purpose of this study is to identify factors that determine computer and security expertise in end users. They can be significant determinants of human behaviour and interactions in the security and privacy context. Standardized, externally valid instruments for measuring end-user...

Purpose Phishing is a well-known cybersecurity attack that has rapidly increased in recent years. It poses risks to businesses, government agencies and all users due to sensitive data breaches and subsequent financial losses. To study the user side, this paper aims to conduct a literature review...