Purpose – The purpose of this research is to report on research to date concerning the creation of a hybrid model for managing performance and decision making with elements of an IBM supply chain. Design/methodology/approach – As part of a wider research programme this paper utilises survey,...

Purpose – The purpose of this research is to examine the manner in which employees access, create and share information and knowledge within a complex supply chain with a view to better understanding how to identify and manage barriers which may inhibit such exchanges....

Summary The past decade has seen, in response to the growth in service industries, increasing interest in what has been termed services science and innovation. This embryonic research field has been promoted by far sighted enterprises, government agencies and academics, the basic premise being...

Purpose – The purpose of this paper is to take a critical look at a recent e‐business initiative (eCRM) undertaken by a global technology solutions organization. After significant time and money invested in the initiative the project was cancelled. This paper will identify factors that the...

Purpose – This purpose of this paper is to take a critical look at a recent e‐business initiative (eCRM) undertaken by a global technology solutions organization. After significant time and money invested in the initiative, the project was cancelled. This paper will identify factors that the...

Purpose: This paper aims to investigate the complexity of collaborations in supply chain networks, particularly the influence of horizontal collaborations (e.g. international joint ventures) on vertical collaborations (e.g. supplier–manufacturer partnering relationships)....

This paper reflects on a three‐year EPSRC research project (1994‐1997), called "Implementing Partnering in the Supply Chain", that studied the development of collaboration between two companies, IDV Operations Ireland Limited and Killeen Corrugated and the complex processes involved in...

There is much debate about the nature of strategy formulation as content or process. This paper takes a process view informed from insights from non‐linear dynamics, complexity and chaos theory and applies it to a well tested management of change process in cooperative supply chain management...

Flexible manufacturing can be understood and managed even by non‐technological senior management provided they are involved in agreeing market parameters, technological flexibility needs, and quality, cost and delivery performances, and ensure that detailed lower level decisions on operational...

Applications of AMT and JIT suggest a different relationship should evolve between buyers and suppliers. At a detailed level this will involve supplier selection and monitoring against specified performance measures. For mutually beneficial relationships, however, more managerial choices will...