English local authorities are expected to promote ‘effective community engagement’. The ways in which they can do this are various, ranging from the provision of information to direct involvement in decision-making. This paper focuses on the impact of adopting different types of...

We examine the relationship between a range of new public management (NPM) practices and citizens' perceptions of service efficiency, responsiveness, equity and effectiveness in English local governments. We find that public-private relationships have a negative relationship with citizens'...

The relationship is analysed between size, local government structure and administrative overheads in English local authorities. Size and structure effects are tested while controlling for a range of other variables, including the relative prosperity of the local population and the diversity of...

Civic-republican theories of democracy assume that increased levels of civic engagement lead to good government and better public services. This paper tests this assumption by analysing the impact of civic culture on the rate of failure in English public services between 2002 and 2004. The...