Purpose – This paper attempts to seek answers to four questions. Two of these questions have been borrowed (but adapted) from the work of Defee et al. : RQ1 . To what extent is theory used in purchasing and supply chain management (P&SCM) research? RQ2 . What are the prevalent theories to be...

Purpose – The importance of networks in effecting the outcomes of change processes is well‐established in the literature. Whilst extant literature focuses predominantly on the structural properties of networks, our purpose is to explore the dynamics of network emergence that give rise to the...

In recent years it has become evident that the success of an organization depends on its ability to understand and manage its processes in order to meet customer requirements. Both business process reengineering (BPR) and project management are commonly advocated as means of improving these...

Purpose – It is important to advance operations management (OM) knowledge while being mindful of the theoretical developments of the discipline. The purpose of this paper is to explore which theoretical perspectives have dominated the OM field. This analysis allows the authors to identify...

Purpose – This paper reflects on the growing trend of engaging management consultancies in implementing operations management innovations in the public sector. Whilst the differences between public and private sector operations have been documented, there is a dearth of material detailing the...

Purpose – The purpose of this paper is to discuss how service, as an interdisciplinary area of research, can increase its potential for transdisciplinary contributions from the perspective of what signifies intra-, multi-, inter-, and transdisciplinary research. Design/methodology/approach –...

<title>Abstract</title> ‘Lean’ has become a popular approach to public service reform. In the current era of reduced public spending, it promises to maintain service productivity, improve utilisation and maintain quality. Drawing on literature and empirical data, this paper will argue that the...

<title>Abstract</title> The aim of this article is to understand to what extent the introduction of performance management systems has affected the roles and influences of the key actors in the governance of universities, especially the role of academics, and whether or not the introduction of these systems...