Purpose – The purpose of this paper is to attempt to model the antecedents and consequences of quality commitment among employees in a service organization. Design/methodology/approach – The conceptual model based on extant literature on quality commitment is validated through a study among...

Purpose – This paper aims to explore the level of convergence in employment practices among firms in the post‐communist countries and capitalist countries in South Eastern Europe. Firms from a total of ten countries were included in the post‐communist block and firms from Greece and Turkey...

There have been few empirical studies of the determinants of voluntary environmental management practices (VEMPs) of MNE subsidiaries operating in emerging countries. To provide insight on this issue, this study explores the antecedent factors that drive MNE subsidiaries to adopt VEMPs, using...

Indian Business Process Outsourcing (BPO) exports industry has witnessed an exponential growth over the last few years. This has been accompanied by a shortage of talented skilled workers to serve the BPO sector. Attracting and retaining talented employees has become the chief challenge of HR...

Purpose – This paper aims to explore the moderating role of materialism in the relationship between country image and product preference with particular reference to emerging economies. Design/methodology/approach – Young consumers from a UK university were surveyed on their intention to buy...

Purpose – The purpose of this paper is to explore the major factors that impact the quality commitment of employees in organizations. Design/methodology/approach – The paper uses a cross‐sectional design and the propositions are validated through two sample surveys conducted in two...