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The benefits and implementation of performance transparency : the why and how of letting your customers ‘see through’ your business
Merlo, Omar; Eisingerich, Andreas; Auh, Seigyoung; … - In: Business horizons 61 (2018) 1, pp. 73-84
Persistent link: https://www.econbiz.de/10011808968
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When does (mis)fit in customer orientation matter for frontline employees’ job satisfaction and performance?
Mengüç, Bülent; Auh, Seigyoung; Katsikeas, Constantine S. - In: Journal of marketing 80 (2016) 1, pp. 65-83
Persistent link: https://www.econbiz.de/10011507449
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The role of climate : implications for service employee engagement and customer service performance
Mengüç, Bülent; Auh, Seigyoung; Yeniaras, Volkan; … - In: Journal of the Academy of Marketing Science 45 (2017) 3, pp. 428-451
Persistent link: https://www.econbiz.de/10011685008
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A search for missing links : specifying the relationship between leader-member exchange differentiation and service climate
Auh, Seigyoung; Bowen, David E.; Aysuna, Ceyda; … - In: Journal of service research : JSR 19 (2016) 3, pp. 260-275
Persistent link: https://www.econbiz.de/10011665383
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Unraveling the customer education paradox : when, and how, should firms educate their customers?
Bell, Simon J.; Auh, Seigyoung; Eisingerich, Andreas B - In: Journal of service research : JSR 20 (2017) 3, pp. 306-321
Persistent link: https://www.econbiz.de/10011736772
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Unpacking the relationship between sales control and salesperson performance : a regulatory fit perspective
Katsikeas, Constantine S.; Auh, Seigyoung; Spyropoulou, … - In: Journal of marketing 82 (2018) 3, pp. 45-69
Persistent link: https://www.econbiz.de/10011850409
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Service employee burnout and engagement : the moderating role of power distance orientation
Auh, Seigyoung; Mengüç, Bülent; Spyropoulou, Stavroula; … - In: Journal of the Academy of Marketing Science 44 (2016) 6, pp. 726-745
Persistent link: https://www.econbiz.de/10011614098
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Frontline employee feedback-seeking behavior : how is it formed and when does it matter?
Auh, Seigyoung; Mengüç, Bülent; Imer, Pinar; Uslu, Aypar - In: Journal of service research 22 (2019) 1, pp. 44-59
Persistent link: https://www.econbiz.de/10012005765
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Customer participation variation and its impact on customer service performance : underlying process and boundary conditions
Mengüç, Bülent; Auh, Seigyoung; Wang, Fatima - In: Journal of service research 23 (2020) 3, pp. 299-320
Persistent link: https://www.econbiz.de/10012265762
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When does customer participation matter? : an empirical investigation of the role of customer empowerment in the customer participation-performance link
Auh, Seigyoung; Mengüç, Bülent; Katsikeas, Constantine S. - In: Journal of marketing research 56 (2019) 6, pp. 1012-1033
Persistent link: https://www.econbiz.de/10012177796