Purpose – To develop a quality management (QM) measurement instrument that has sound psychometric properties and recognizes a key feature of the field, i.e. QM is currently characterized by three competing approaches: standards‐based; prize‐criteria; and, elemental implementation approaches....

Purpose – The purpose of this paper is to examine the social and behavioral actions, activities and practices in order to group them together to create behavior‐based profiles that characterize the various stages of the innovation generation processes within organizations....

Purpose: This paper aims to explore the performance implications of supply chain integration (SCI) taking a strategic perspective. Thus, this paper is set to provide answers to the following research questions: Does a higher degree of SCI always lead to greater firm performance improvements? As...

Purpose – Organisations need to have a profound level of understanding of their supply chains if they are to successfully find sources of competitive advantage within them. Current methodologies for analysing supply chains, such as the Supply Chain Operations Reference (SCOR) model, are not...

Purpose – The purpose of this paper is to investigate a model of collaboration based on the notion of firms having strong working relationships with their suppliers and customers. Whilst issues associated with collaborative relationships between firms and their trading partners are a key theme...

Purpose – This paper aims to examine the direct and indirect effects of the use of electronic markets (e‐markets), access to online data and trading partner collaboration on operational performance. Design/methodology/approach – This study involved survey data from 233 Australian firms....

Purpose – This paper aims to investigate the motivations of Australian manufacturing companies for sourcing products and services from China, the results achieved and whether these lived up to expectations, related barriers and problems, and how these problems were dealt with....

Purpose – The field of supply chain management (SCM) has historically been informed by knowledge from narrow functional areas. While some effort towards producing a broader organizational perspective has been made, nonetheless, SCM continues to be largely eclectic with little consensus on its...

Purpose – The purpose of this paper is to test the integrated model of operations strategy as proposed by Schmenner and Swink to explain whether firms trade‐off or accumulate capabilities, taking into account their positions relative to their asset and operating frontiers....