<title>Abstract</title> This article examines how multiprofessional healthcare teams, working as a post-New Public Management (post-NPM) reform, respond to accountability pressure resulting from the implementation of NPM reforms. The team members use three strategies to respond to this pressure: responsibility...

Purpose – This paper aims to describe the integrating and disintegrating effects of professional actions in customised care. Design/methodology/approach – Using a qualitative case study, the authors examine the work practices and cultures of three Swedish child and adolescent psychiatric...

Purpose – This article aims to describe and analyze the results of efforts to improve patient‐centered care (PCC) in psychiatric healthcare. Design/methodology/approach – Using the methodology of a qualitative case study, the authors studied three Swedish child and adolescent psychiatric...

Purpose: Although granted funding from government agencies, Britain’s Northern Rock (NR) Bank experienced a depositors’ bank run in 2007. The purpose of this paper is to explore bank managers’ and the Triparties’ communications, in their failed attempt to reassure depositors during the...

Purpose: The purpose of this paper is to investigate how the management control system, the bank’s control package, influences opinion about the usefulness of risk measurement (RM) in different control contexts before and after a financial crisis, to understand what influences the usefulness...

Purpose: The focus of this study is on the knowledge retention process, including knowledge capture, knowledge codification and the internalising of knowledge in organisations – a key aspect of age management. The purpose of this paper is to contribute to an understanding of the difficulties...

Purpose – The purpose of this paper is to enrich the theoretical understanding of the phenomenon of sensemaking where a conceptual shift was provoked by a serendipitous encounter. Design/methodology/approach – A theoretical framework consisting of three elements of reflexivity: the...

Purpose – The aim of this study is to investigate sensemaking as interaction among team members in a multi‐professional team setting in a new public management context at a Swedish Child and Youth Psychiatric Unit. Design/methodology/approach – A discursive pragmatic approach grounded in...

Purpose – The purpose of this paper is to investigate if a rational perspective can be used to interpret cooperation problems in a health care organisation. This perspective is proposed as a complementary perspective to the cultural perspective that dominates as an explanation of cooperation...

Purpose: The purpose of this paper is to investigate and theoretically explain how line managers and lower-status experts work together in public health-care organizations. Hence, this study explores how lower-status experts influence line managers' decision-making and task prioritizing in...