Managing operations in both manufacturing and service organizations have evolved tremendously over the years with the change in market requirements. The market has become global, thereby compelling enterprise operations to keep up. The application of information technology/information systems...

E-Commerce is expected to play a major role in the 21st century global market. Of the various E-commerce models (B2B, B2C, B2E and B2G), B2B has been particularly successful, due to adoption of standardized processes for document exchange (like EDI), shipping, tracking, delivery and payment...

The build-to-order supply chain (BTO-SC) or make-to-order (MTO) system has received a great deal of attention in recent years because of the success of high-tech companies such as Dell, BMW, Compaq, and Gateway. Some auto companies have also implemented BTO-SC. Quite a few research articles have...

For the past 5 years, a large number of procurement articles have appeared in the literature. E-procurement solutions make purchasing activities more effective in terms of both time and cost. E-procurement is changing the way businesses purchase goods. Since most products and services are...

Purpose – The purpose of this paper is to present an empirical investigation into the relationships between the selected organizational variables, business process improvement (BPI) and enterprise resource planning (ERP) success. Design/methodology/approach – It is based on a sample of 96...

Purpose – This paper aims to test the differences in the consumer complaint behaviour of Asian and non‐Asian hotel guests in terms of culture dimensions. It also aims to examine the relationship between demographic factors (age, gender and education level) and complaint behaviour....

Purpose: This study aims to provide an objective analysis of the state-of-the-art and intellectual development of publications related to event study methodology in business research. Design/methodology/approach: The sample includes 1,219 papers related to event study methodology, covering all...

This paper describes the design and development of an intelligent decision support system (IDSS) for competitive analysis of social media in the fashion industry. A web-based prototype system is designed and developed to assist in monitoring the growing Internet media, protect fashion brands and...

Purpose – The purpose of this paper is to examine the problems encountered by clothing merchandisers in managing fabric sample resources, and analyses their expectations of and requirements for a desirable management solution. It then aims to consider the architectural design of an intelligent...

Purpose – The purpose of this paper is to investigate if online reviews (e.g. valence and volume), online promotional strategies (e.g. free delivery and discounts) and sentiments from user reviews can help predict product sales. Design/methodology/approach – The authors designed a big data...