This study uses an empirical survey of middle-line managers in the US and Taiwan to study the association of supply chain management components and organizational performance. Through structural equation modeling, critical components of supply chain management are found to have considerable...

The aim of this paper is to identify the critical enablers to high performance environmental management (EM). Using empirical data, we explore green operational practices associated with both self-regulatory and voluntary environmental standards and their impacts on firms' performances in China...

A two‐stage framework is developed on supply chain quality and technology management. This is based on a survey of the perceptions of practicing managers from Hong Kong’s business corporations. The two‐stage process involves empirical assessment of strategic supply chain quality and...

Purpose – The purpose of this paper is to develop a framework for disaster relief supply chain quality management (DRSCQM). Design/methodology/approach – This paper introduces a structured approach to making decisions in the following areas: system foundation, system constraints, initial...

Purpose – This paper aims to examine the association of relationship marketing variables (namely trust, commitment, communication, and conflict handling) with overall firm‐customer relationship quality between male and female customers of Malaysian banks. Design/methodology/approach – Data...