Mamoghli, Sarra; Cassivi, Luc; Trudel, Sylvie - In: Business Process Management Journal 24 (2018) 4, pp. 985-1006
Purpose: The purpose of this paper is to assist organizations in the assessment of both information technology (IT) and human factors required to support their business processes (BPs) by taking into account the interdependence and alignment of these factors, rather than considering them...
