Using the task pool model and data from 15 establishments in the Dutch hospitality industry, this study shows how and why applying handhelds affects the division of labour. These devices allow to split the waiters' jobs into separate tasks which tend to be combined into two separate "sub jobs":...

Purpose – The purpose of this paper is to gain insights into the effects of an enterprise resource planning (ERP)‐implementation on job content. Design/methodology/approach – Data are collected using a qualitative expert instrument (WEBA) and a questionnaire (NOVA‐WEBA) among...

Purpose: The purpose of this paper is to explain how and why HR practitioners perceive the need to develop international HRM practices to support short-term assignments, international business travel and virtual assignments for internationally operating organizations....

The debate on convergence and globalisation of national economies emphasises the role of Multinational Corporations (MNCs) with regard to the export of home-country policies in countries where they have their plants. MNCs set a process of change in motion in which local companies attempt to...

Purpose: The aim of this study is to document and analyze experiences with building a new hospital guided by lean-led hospital design (LLHD) (Grunden and Hagood, 2012) and to investigate key mechanisms enhancing healthcare professionals' participation and collaboration in implementing this...

Purpose: Companies create company-specific production systems (XPS) by tailoring generic concepts to fit their unique situation. However, little is known about how an XPS is created. This paper aims to provide insights into the creation of an XPS. Design/methodology/approach: A retrospective...

Purpose: This article addresses why movements towards less-hierarchical organizing may be unsustainable within organizations. Design/methodology/approach: Eschewing hierarchy may prove sustainable if alternative forms of management are acceptable to both employees and managers accountable for...