Purpose – This paper aims to explore the strategic dimensions and drivers of sustainable IT and roadmaps its likely development as a disruptive innovative force over the next decade as it moves beyond the datacenter and throughout the IT organization, the firm, markets, and society at large....

The service orientation — coupled with dynamic choreography of business processes, service oriented architectures and service oriented infrastructures — is a developing structure that carries with it the potential to improve agility in today's complex business environments. But because of...

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service sytems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents...

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and...