Purpose – IT service management (ITSM) is a discipline for management and maintenance of IT-systems and is claimed to play a critical role in supporting and satisfying business requirements. However, from a customer perspective, ITSM is considered as being costly and the outcome is not always...

Purpose – The purpose of this paper is to contrast two views, a transformative and a coordinative view, on business process management (BPM) in order to propose an integrated view. Design/methodology/approach – The investigation has been made with the purpose of developing a synthesis of...

Part 1: Outlining Baseline and Perspectives -- Chapter 1. Broadening the Scope of Decarbonization in the Maritime Sector -- Chapter 2. Decarbonizing the Maritime Industry - Current Environmental Targets and Potential Outcomes -- Chapter 3. The Extent of Decarbonization in the Global Shipping...

Chapter 1. Responding to humanitarian and global concerns with digitally enabled supply chain visibility -- Chapter 2. Digitalisation in a Maritime Circular Economy -- Chapter 3. Ports as multidimensional hubs -- Chapter 4. The IMO Reference Data Model – one solution fits most! -- Chapter 5....

Section 1: Maritime Informatics as a better glue -- The Origins of Maritime Informatics -- Shipping: A Self-Organising Ecosystem -- The Necessity of Standards for Maritime Informatics in Ship Operations -- The Port as a set of Socio-Technical Systems -- Digitalisation in maritime regional and...