Purpose – The purpose of this paper is to present the development of a business excellence model applicable in the hospitality industry. Design/methodology/approach – Two surveys using questionnaires were conducted: the first one for the development of the model's criteria and sub‐criteria...

One of the key elements of future energy generation is the switch to non-depletable resources, widely known as renewable energy sources (RES). There are many types of RES, however, but the focus of this article is on biomass products, which mainly consists of forest production (wood) and energy...

The dynamic presence and intensification of tourism has created several negative environmental impacts and have made it one of the industries with the widest range of environmental pressures, calling for a more sustainable course in the future. In this article, in order to respond to the...

Purpose: The design of a biomass supply chain is a problem where multiple stakeholders with often conflicting objectives are involved. To accommodate the aspects stakeholder, the supply chain design should incorporate multiple objectives. In addition to the supply chain design, the management...

Purpose: The purpose of this study is to evaluate the effectiveness of the new service development (NSD) process in tourism. For this reason, factors influencing the process of service innovation in the hospitality sector were explored and correlated with business performance in the hospitality...

Innovation is a critical factor in building an organization’s culture of growth. Provided that it is properly blended with organizational development initiatives and aligned with the organization’s strategy, it supplies a compelling advantage for the growth process. Neglecting to...

The main purpose of the study is to highlight the new service development as a key determinant of diversification strategy in the hospitality industry. Successful new services strengthen the hotels' innovation orientation, constitute the basis for the future competitiveness, growth and survival,...

Improving energy efficiency in buildings is a major priority worldwide. The measures employed to save energy vary in nature, and the decision maker is required to establish an optimal solution, taking into account multiple and usually competitive objectives such as energy consumption, financial...

The improvement of energy efficiency in buildings is among the first priorities worldwide. To this end, several measures are available, and the decision maker faces a decision problem with multiple objectives having to compensate several energy, financial, and other factors in order to make a...