Billington, Corey; Barnett Berg, Michèle - In: Being there even when you are not, (pp. 217-227). 2007
After a decade of continuous success within IQ, a $79.9 billion technology company, Duncan Covington faced one of his greatest career challenges. He was tasked with turning around a procurement organization that was underperforming, had a vacancy rate of 45%, and a tarnished internal reputation....