During 1990, one of the largest service sector companies in the UK was in the process of implementing major change. Top management believed that total quality management (TQM) was an appropriate vehicle for such change. However, the research suggested that the quality objectives of the...

Towards the end of the 1980s, industry reported an IT “skills crisis”. Academics and practitioners responded by focusing on the extent and nature of the apparent shortfall and identified the most critical skills and roles for the following decade. Ironically, before the next decade had...

Critical Management Perspectives on Information Systemsprovides a coherent set of reference points to show students and researchers the organizational issues of information systems in theory, method and practice. Combining fresh and insightful contributions from lead researchers in the field,...

part PART I In Search of Critical IS Research -- chapter 1 The Punch and Judy of Critical IS Research -- chapter 2 Critical Research and Ethics -- chapter 3 Practically Critical: Making the Critical Approach More Useful -- part PART II Critical IS Empirical Studies -- chapter 4 Participatory and...

Purpose – This paper seeks to provide a behind‐the‐scenes view of how a qualitative research project was conducted. It is therefore a paper about the process of qualitative research from the point of view of a researcher, rather than a qualitative research paper about an organization....

Not only are in-depth (theoretically informed) longitudinal (reflexive) field studies few and far between, it has been argued in those studies that little is known about the design and implementation of accounting and information systems that operate in today's world-class organizations. Using...

Purpose – This paper seeks to present an invited response to a paper describing the historical relationship between the New Zealand Institute of Chartered Accountants (and its predecessor body) and the universities in New Zealand. Design/methodology/approach – The paper is conceptual and...

Purpose – This paper seeks to examine the milieu of reporting in two villages operating on Koro Island, Republic of Fiji Islands. It aims to analyse how both western‐narrow and traditional reporting offers rural villages extensive opportunities to discharge responsibilities of stewardship,...

Purpose – This paper sets out to review research on the compatibility between values underlying western accounting systems and traditional Solomon Islands cultural values. The research takes a sociological view of accounting to better understand how imported accounting values and practices fit...

Purpose – This paper aims to extend the literature on public sector reforms in less‐developed countries in the Pacific. It seeks to examine the roles of accounting and control systems in the reforming of two public sector organisations in Fiji: a process that was demanded by international...