Purpose: This paper examines the roles of the balanced scorecard (BSC) in a long-term perspective and with a large deployment along numerous hierarchical levels. For this purpose, we use a longitudinal analysis of an implementation in a mutual insurance company. Design/methodology/approach: We...

This paper focuses on managers' need for information for managerial purposes and examines their degree of satisfaction and perception of missing information. Data for this paper were collected from 120 interviews with managers from eleven major French companies. This paper seeks to target the...