Manufacturing companies, in searching for new approaches to retain customers, are increasingly using service as a differentiator and as a means of integrating themselves into the customers’ supply chain systems. This study is pivotal in exploring the concept of employing service quality in a...

The paper draws on the concept of regional resilience to examine the impact of the 2008--2010 downturn across regions in Europe. It finds that correlations between resilience and regional strength/fragility varied between countries in both 2009 and 2010, that resilience was weaker in...

Davies S. and Polverari L. Financial accountability and European Union Cohesion policy, Regional Studies. Many changes in European Union Cohesion policy since the late 1990s have been driven by the need to ensure and demonstrate financial accountability. This paper examines how the increased...