Purpose – This paper aims to examine the role of performance measurement in the Thai public sector. It seeks to explore the interactive use of strategic performance measurement systems (SPMS) and organizational learning as a means to achieve strategic alignment at the provincial level of...

Purpose – This paper aims to understand the evolutionary paths of performance measurement (PM) from the 1980s to the present. Design/methodology/approach – The paper is a narrative review. The sources of literature reviewed are from diverse academic disciplines (e.g. operations management,...

Purpose – The purpose of this paper is to consider the presence and consequences of functional overlap in organizational performance management (PM) systems. Design/methodology/approach – This paper is speculative in that it considers the consequences of organizations applying multiple PM...

Purpose – The purpose of this paper is to examine use of the performance agreement (PA) as well as the diagnostic control system that has been implemented at the provincial level of the Thai government. Design/methodology/approach – This is a qualitative study. Two qualitative methods –...