Racela, Olimpia C.; Thoumrungroje, Amonrat - In: Asia Pacific Journal of Marketing and Logistics 32 (2019) 2, pp. 445-472
Purpose: Grounded on resource-advantage (R-A) theory, the purpose of this paper is to investigate how customer orientation, as a higher-order or interconnected operant resource, enhances firm performance through creativity capability (i.e. idea generation and problem solving) and innovation...