Purpose – In pursuit of an alternative competitive strategy for tourism's underperformers and particularly for niche markets such as tourist destination islands, this paper aims to introduce a framework that caters to the post‐modern tourist. Design/methodology/approach – Through a pilot...

Purpose – The purpose of this paper is to focus on shipyard supply chains in order to identify the processes that take place and evaluate the risks associated with suppliers. Design/methodology/approach – For this analysis two methodologies are applied. The first is the understand, document,...

Freight forwarders are intermediary companies involved in Logistics. Their task is to manage all functions involved in transport after the buy process of merchandise is complete. The main objectives of the present work are to evaluate the criteria on which production companies choose particular...

Purpose – The purpose of this paper is to present the relationship between records management (RM) and accountable and efficient governance. Design/methodology/approach – In this paper, the required framework and the prerequisites for planning and implementing an effective and efficient RM...

Purpose – The purpose of this paper is to present coaching opportunities and applications in the workplace as well as to point out that organizations that want to leverage the benefits of coaching must be mature enough to have certain processes and practices in place. A further purpose of this...

Purpose – The purpose of this paper is to propose a new multidisciplinary knowledge management (KM) model for the service sector and to explore its applicability through pilot test research. Design/methodology/approach – Construction and testing of a knowledge-based strategic model for the...