Mishra, Pratima; Kumar Sharma, Rajiv - In: International Journal of Quality & Reliability Management 31 (2014) 5, pp. 522-546
Purpose – The purpose of this paper is to introduce a hybrid framework (suppliers, inputs, process, output and customers+define, measure, analyze, improve and control (SIPOC+DMAIC)) aimed at improving supply chain management (SCM) process dimensions in a supply chain (SC) network....