Similar Search Results

Customer acceptance of frontline service robots in retail banking : a qualitative approach

Amelia, Amelia; Mathies, Christine; Patterson, Paul G. - In: Journal of service management 33 (2022) 2, pp. 321-341

Persistent link: https://www.econbiz.de/10012880728

Das Wealth-Management-Team in der Kundenbetreuung : Eine Analyse am Beispiel einer Schweizer Großbank

Nigsch, Marco - 2010

Einführung -- Trends und Herausforderungen im Wealth Management -- Das Wealth-Management-Team im Wandel -- Die Rolle des Teams in der Kundenbetreuung -- Zusammenfassung, Schlussbetrachtung und Ausblick.

Persistent link: https://www.econbiz.de/10014424913

Moderner Bankvertrieb im Dienst des Kunden : Neue Wege zu einem kundenzentrierten Marktauftritt

Ziegler, Stephan - 2011

Mit Praxisbeispielen entlang einzelner Kundensegmente und Prozessketten zeigen die Autoren, welche Rolle das Thema Qualität für die Neupositionierung nach der Krise und die erfolgreiche Differenzierung im Wettbewerb spielt.

Persistent link: https://www.econbiz.de/10014425119

The requisite role of emotional intelligence in customer service in the retail banking sector

Al Khoury, Grace; Thrassou, Alkis; Papasolomou, Ioanna; … - In: International journal of organizational analysis 31 (2023) 7, pp. 3315-3347

Persistent link: https://www.econbiz.de/10014432343

Service recovery : the moderating role of customer loyalty in the context of Moroccan retail banking

Bendriouch, Fatima Zahra; Dassouli, Sara; Satt, Harit; … - In: International journal of logistics economics and … 10 (2023) 3, pp. 209-236

Persistent link: https://www.econbiz.de/10015067029

Contingencies and characteristics of service recovery system design : insights from retail banking

Contiero, Enrico; Ponsignon, Frederic; Smart, Philip Andrew - In: International journal of operations & production … 36 (2016) 11, pp. 1644-1667

Persistent link: https://www.econbiz.de/10011628821

Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions

Rod, Michel; Ashill, Nicholas J.; Gibbs, Tanya - In: Journal of retailing and consumer services 30 (2016), pp. 212-221

Persistent link: https://www.econbiz.de/10011473203

Exploring the value dimensions and their impact on customer loyalty in Indian banking services

Sahoo, Debajani; Teland, Achyut - In: Theoretical economics letters 9 (2019) 6, pp. 1938-1954

Persistent link: https://www.econbiz.de/10012239814

Impact of shared history on customers' service evaluations

Al Hakim, Zeina T.; Sengupta, Sanchayan; Cuny, Caroline - In: Journal of retailing and consumer services 55 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012268822

A meta-analysis of customer loyalty in the banking services industry

Valipour, Ali; Noraei, Mahmoud; Kavosh, Kamyar - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 137-155

Persistent link: https://www.econbiz.de/10012106933

1
2
3
4
5
6
7
8
9
10
Next
Last