Purpose: For any given customer, his/her profitability for a business enterprise can be estimated by the so-called customer lifetime value (CLV). One specific goal for many enterprises consists in maximizing the aggregated CLV associated with its set of customers. To achieve this goal, a...

The object of logistic management is to optimise the whole value chain of the distribution of goods and merchandise. One of the main aspects of such an analysis is the optimisation of vehicle routes to deliver final products to customers. There are many algorithms to optimise the related vehicle...

Information technologies are changing the way in which higher education is delivered. In this regard, there is a necessity for developing information systems that help university managers measure the quality of online services offered to their students. This paper discusses the importance of...