The value of the customer has been widely recognized in terms of financial planning and efficient resource allocation including the financial service industry. Previous studies have shown that directly observable information can be used in order to make reasonable predictions of customer...

This volume contains selected papers presented at a UK-Japanese Workshop held at Churchill College, Cambridge, July 1995. The first group of papers looks at modelling, and solution techniques that have proved useful in the operational and strategic levels of manufacturing-greedy algorithms,...