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Motivation among hospital volunteers : an empirical analysis in Portugal

Ferreira, Marisa R.; Proença, Teresa; Proença, João F. - In: International review on public and non-profit marketing 9 (2012) 2, pp. 137-152

Persistent link: https://www.econbiz.de/10009632031

Organisational influence on volunteer satisfaction and attitudes towards HRM practices : the case of hospital volunteers

Ferreira, Marisa R.; Proença, Teresa; Proença, João F. - In: International review on public and non-profit marketing 9 (2012) 1, pp. 27-42

Persistent link: https://www.econbiz.de/10009535058

Enabling factors for developing a social services network

Proença, Teresa; Proença, João F.; Costa, Carla - In: The service industries journal 38 (2018) 5/6, pp. 321-342

Persistent link: https://www.econbiz.de/10011848099

Frontline employee empowerment and perceived customer satisfaction

Proença, Teresa; Torres, Ana; Sampaio, Ana Sofia - In: Management Research: Journal of the Iberoamerican … 15 (2017) 2, pp. 187-206

Purpose The purpose of this paper is to examine the influence of structural empowerment, psychological empowerment and intrinsic motivation on perceived customer satisfaction in contact centers. Design/methodology/approach A questionnaire was conducted among 703 employees of a contact center....

Persistent link: https://www.econbiz.de/10014950147

Volunteers' perspective on online volunteering : a qualitative approach

Silva, Filipa; Proença, Teresa; Ferreira, Marisa R. - In: International review on public and non-profit marketing 15 (2018) 4, pp. 531-552

Persistent link: https://www.econbiz.de/10011956161

Frontline employee empowerment and perceived customer satisfaction

Proença, Teresa; Torres, Ana; Sampaio, Ana Sofia - In: Management research : the journal of the Iberoamerican … 15 (2017) 2, pp. 187-206

Persistent link: https://www.econbiz.de/10011772647

Does youth civic engagement enhance social and academic performance?

Fernandes, Ana; Proença, Teresa; Ferreira, Marisa R.; … - In: International review on public and non-profit marketing 18 (2021) 2, pp. 273-293

Persistent link: https://www.econbiz.de/10012545540

The informational effect of pay for individual performance on intrinsic motivation

Vilaça, Cristiana Rodrigues; Proença, Teresa; … - In: International journal of manpower 45 (2024) 8, pp. 1573-1588

Persistent link: https://www.econbiz.de/10015078128

Insights into employee perspectives on corporate social responsibility policies and practices : embeddedness, participation, and meaningfulness through work

Rodrigues, Susana; Proença, Teresa; Ferreira, Marisa Roriz - In: Corporate social responsibility and environmental management 31 (2024) 4, pp. 3502-3516

Persistent link: https://www.econbiz.de/10014631989

Need satisfaction and frustration scale (NSFS) : adaptation and validation for Brazilian gig work context

Nunes, Paula Martins; Carozzo-Todaro, Mauro Enrique; … - In: Management research : the journal of the Iberoamerican … 21 (2023) 2, pp. 145-166

Persistent link: https://www.econbiz.de/10014303747