Purpose – The purpose of this paper is to create a model called “Balanced score for the balanced score card” and to provide an objective benchmarking indicator for evaluating the achievement of the strategic goals of the company. Design/methodology/approach – The paper uses the concepts...

Purpose – Credit risk assessment has gained importance in recent years due to global financial crisis and credit crunch. Financial institutions therefore seek the support of credit rating agencies to predict the ability of creditors to meet financial persuasions. The purpose of this paper is...

For any business activity, it is essential to identify the required performance measures which have strategic implications. The Balanced Scorecard (BSC) is a very useful performance measurement system. But there is no distinction made with regard to the importance provided to the perspectives...

In today's competitive situation, with service industries sprouting at an incredible rate, managing service performance becomes an essential strategy for success and survival. The automotive service industry is one such industry where managing service performance becomes essential for successful...

In this paper, we use a discriminant analysis (DA) based model to identify stocks that are potentially manipulated. Earlier researchers have used Linear Discriminant Function (LDF), a type of DA, without validating the assumption governing the model. We tested the assumptions on data from the...

Purpose – The purpose of this paper is to develop an integrated closed loop performance management model for service industries. Design/methodology/approach – The service performance of any organization is measured by considering qualitative and quantitative dimensions. The qualitative...

Stock market manipulation is detrimental to traders and corporations, causes unnecessary price fluctuations, and only benefits financial criminals. The research presented here determines an appropriate model to help identify stocks witnessing activities that are indicative of potential...

This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are...