Purpose – The purpose of this paper is to present a research from a study undertaken with Methodist circuit ministers in the UK and those that work closely with them. It considers in what way and to what extent ministers think of themselves as managers and to what extent and in what way they...

Purpose – This paper, which is conceptual in both nature and approach, builds on a recent contribution to the theorization of “globalization” and seeks to utilise the framework developed therein to help promote a more complex conceptual understanding of the potential implications of how...

Purpose – The purpose of this paper is to explore the establishment and development of a leadership centre in a South African University. The paper is concerned with reviewing concepts of identity, ideology and struggle from a systems‐wide perspective and their impact on working with...

Purpose – Recent debates within the literature and amongst practitioners of coaching have been focussed on defining the scope and practice of coaching as a form of organizational intervention that can facilitate organizational and individual change. The purpose of this paper is to contribute...

Purpose – The purpose of this paper is to explore the way in which diversity policies are represented to prospective employees on UK company web sites. Design/methodology/approach – An analysis was conducted of the diversity pages and careers pages of the web sites of companies in the Times...

Sexual, racial and other forms of harassment may create a devastating impact on individuals affected and can lead to severe loss of morale and efficiency. Examines issues surrounding this sensitive area which relate to legal definition, organisational policies in general and the hospitality...

Interest in flexible working methods is increasing in the hospitality industry but to date there is little research evidence of current practice or potential. The range of methods available to the hospitality manager is reviewed and the major benefits and problems arising from the adoption of...

Whilst hotel management's rhetoric encourages staff to provide the best possible service by satisfying customers' needs, front line staff find themselves bearing the brunt of any abusive and sexual behaviour from customers. This article analyses the experience of harassment of hotel workers by...

This article discusses approaches to work flexibility and the use of core and peripheral workers in the hotel industry. It argues that hotel companies have traditionally neglected building a core workforce and resorted to using “peripheral” workers in key operative jobs. It distinguishes...

Discusses a case where an assessment centre programme played a key role in a process of management change in a county council social services department, responding to the Government’s “Care in the Community” initiatives. “New think” management required a paradigm shift – not just...