Purpose – Division managers in multi‐division, production organizations often focus primarily on their division's interests and goals and as a result may not be well motivated or equipped to formulate optimal, company‐wide policies. In this case study, a new CEO decided to deal with...

Purpose – The purpose of this paper is to illuminate the content and magnitude of care and respect issues in instructional settings, and offer some recommendations on how trainers and instructors may behave in ways to reveal to learners that caring attitudes and behavior are present in the...

Purpose – This case aims to chronicle the dismantling of Tenneco – a large, prosperous diversified firm. Because it failed to manage risk, its best assets ultimately had to be sold to allow its survival. Behind its actions of problematic acquisitions and questionable financial policies, are...

Purpose – This disguised case of a unit of a Fortune 500 firm aims to consider two core questions when considering the decision of whether it's time to renew a corporate strategy. They are: Does the strategy truly fit the current business environment? and Is a change in the organizational...

Purpose – The astute observations of Peter Drucker – seminal management thinker, author and consultant who died in 2005–have influenced the strategic thinking of managers for decades. The author, a former colleague of Drucker's, believes that his meta‐thinking – that is, his pattern of...

A total quality approach to management development must understand that managerial reliance on formal authority is no longer a sufficient basis for effectiveness. The primary weapon of competition has become the manager′s ability to gain access to and mobilize the knowledge dispersed in his...