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Proactive management of customer relationship quality : an empirical investigation of mobile phone companies

Dinulescu, Catalin C.; Visinescu, Lucian L.; Prybutok, … - In: Journal of decision systems 27 (2018) 3, pp. 187-211

Persistent link: https://www.econbiz.de/10012164222

Enabling firm performance through business intelligence and analytics : a dynamic capabilities perspective

Torres, Russell; Sidorova, Anna; Jones, Mary C. - In: Information & management : the internat. journal of … 55 (2018) 7, pp. 822-839

Persistent link: https://www.econbiz.de/10011931551

The formation of initial trust by potential passengers of self-driving taxis

Xie, Heng; David, Alsius; Al Mamun, Md Rasel; Prybutok, … - In: Journal of decision systems 32 (2023) 2, pp. 326-355

Persistent link: https://www.econbiz.de/10014330755

Information and communication technology offshoring logistics success : a social exchange perspective

St. John, Jeremy; Visinescu, Lucian L.; Guynes, Carl Stephen - In: Information systems management 33 (2016) 3, pp. 212-230

Persistent link: https://www.econbiz.de/10011633783

Business process research: a cross‐disciplinary review

Sidorova, Anna; Isik, Oyku - In: Business Process Management Journal 16 (2010) 4, pp. 566-597

Purpose – The paper aims to provide a comprehensive overview of business processes (BPs) literature by identifying and discussing key BP‐related research themes and suggesting directions for future research. Design/methodology/approach – Latent semantic analysis was used to analyze the...

Persistent link: https://www.econbiz.de/10014687855

The effect of business process configurations on user motivation

Torres, Russell; Sidorova, Anna - In: Business Process Management Journal 21 (2015) 3, pp. 541-563

Purpose – The purpose of this paper is to understand how business process configurations influence motivation among process participants. Design/methodology/approach – An experiment was conducted in which business process rules complexity, work backlog, and case distribution method were...

Persistent link: https://www.econbiz.de/10014688627

Product quality vs service quality in the mobile industry : is there a dominant driver of customer intention to switch providers?

Peng, Xianghui; Scott, Rebecca; Prybutok, Victor; … - In: Operations management research : OMR ; advancing … 7 (2014) 3/4, pp. 63-76

Persistent link: https://www.econbiz.de/10010439715

Analytics and Data Science : Advances in Research and Pedagogy

Gupta, Ashish (ed.); Iyer, Lakshmi S. (ed.); … - 2018

Chapter 1. Exploring the Analytics Frontiers through Research and Pedagogy Amit V. Deokar, Ashish Gupta, Lakshmi Iyer, and Mary C. Jones Chapter 2. Introduction: Research and Research-in-Progress Anna Sidorova, Babita Gupta, and Barbara Dinter Chapter 3. Business Intelligence Capabilities...

Persistent link: https://www.econbiz.de/10012396626

Pathways to being CIO : the role of background revisited

Jones, Mary C.; Kappelman, Leon A.; Pavur, Robert J.; … - In: Information & management : the internat. journal of … 57 (2020) 5, pp. 1-14

Persistent link: https://www.econbiz.de/10012293390

Examining the state of empirical business intelligence and analytics research : a poly-theoretic approach

Andoh-Baidoo, Francis Kofi; Chavarria, Juan A.; Jones, … - In: Information & management : the internat. journal of … 59 (2022) 6, pp. 1-19

Persistent link: https://www.econbiz.de/10013363422