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Does social media dominate government report cards in influencing nursing home demand?
Li, Yuanchen; Lu, Lauren Xiaoyuan; Lu, Susan Feng - In: Manufacturing & service operations management : M & SOM 25 (2023) 6, pp. 2085-2105
Persistent link: https://www.econbiz.de/10014437610
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Distance, quality, or relationship? : interhospital transfer of heart attack patients
Lu, Lauren Xiaoyuan; Lu, Susan Feng - In: Production and operations management : the flagship … 27 (2018) 12, pp. 2251-2269
Persistent link: https://www.econbiz.de/10011970064
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Optimizing local content requirements under technology gaps
Cui, Shiliang; Lu, Lauren Xiaoyuan - In: Manufacturing & service operations management : M & SOM 21 (2019) 1, pp. 213-230
Persistent link: https://www.econbiz.de/10012001039
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Do mandatory overtime laws improve quality? : staffing decisions and operational flexibility of nursing homes
Lu, Susan Feng; Lu, Lauren Xiaoyuan - In: Management science : journal of the Institute for … 63 (2017) 11, pp. 3566-3585
Persistent link: https://www.econbiz.de/10011772476
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Buyback pricing of durable goods in dual distribution channels
Esenduran, Gökçe; Lu, Lauren Xiaoyuan; Swaminathan, … - In: Manufacturing & service operations management : M & SOM 22 (2020) 2, pp. 412-428
Persistent link: https://www.econbiz.de/10012268375
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Does nonprofit ownership matter for firm performance? : financial distress and ownership conversion of nursing homes
Lu, Lauren Xiaoyuan; Lu, Susan Feng - In: Management science : journal of the Institute for … 68 (2022) 7, pp. 5127-5145
Persistent link: https://www.econbiz.de/10013369280
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Does customer email engagement improve profitability? : evidence from a field experiment in subscription service retailing
Wang, Yiwei; Lu, Lauren Xiaoyuan; Shi, Pengcheng - In: Manufacturing & service operations management : M & SOM 24 (2022) 5, pp. 2703-2721
Persistent link: https://www.econbiz.de/10014295355
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The value of health information technology interoperability : evidence from interhospital transfer of heart attack patients
Li, Yao; Lu, Lauren Xiaoyuan; Lu, Susan Feng; Chen, Jian - In: Manufacturing & service operations management : M & SOM 24 (2022) 2, pp. 827-845
Persistent link: https://www.econbiz.de/10013258654
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Estimating the stockout-based demand spillover effect in a fashion retail setting
Li, Songtao; Lu, Lauren Xiaoyuan; Lu, Susan Feng; … - In: Manufacturing & service operations management : M & SOM 25 (2023) 2, pp. 468-488
Persistent link: https://www.econbiz.de/10014302117
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Dual sourcing under random supply capacities : the role of the slow supplier
Tan, Burcu; Feng, Qi; Chen, Wen - In: Production and operations management : an international … 25 (2016) 7, pp. 1232-1244
Persistent link: https://www.econbiz.de/10011521548