Purpose – This paper aims to empirically explore the impact of absorptive capacity (AC) on explorative and exploitative innovation in business cluster settings, and the environment's moderating role on these relationships. Design/methodology/approach – Using a sample of Central European...

Organizational processes have been manifested as resources which are difficult to imitate. Not least because goods and services are offered worldwide on comparable levels, processes are nowadays sources of competitive advantage. Manufacturers recognized process management's benefits early on....

Purpose The extant new service development (NSD) literature tends to assume that the key practices for NSD identified in one context apply for all services, and has failed to sufficiently consider differences in NSD between service types. The purpose of this paper is to explore the nature of NSD...

Purpose – The purpose of this paper is to present the evaluation results of a novel performance measurement framework, which has been designed for the particular needs of small- and medium-sized enterprises (SMEs). Prior research indicated that performance measurement is not much engaged in...

Purpose – The purpose of this paper is to carry out a literature review of studies that have analyzed the effects of process orientation (PO). Design/methodology/approach – An examination of the literature is undertaken to review studies that report about the influence of PO on...

Purpose – Attention to processes has increased, as thousands of firms have adopted the process view of their organization. Process orientation (PO) means focusing on business processes rather than emphasizing functional structure or hierarchy. Despite the huge growth in the business process...

Purpose – Several organizations choose a process‐oriented organizational design as a source for competitive advantage. The purpose of this paper is to explore empirically the relationship between process orientation (PO) and firm performance. The paper considers PO as a multidimensional...

Purpose – The purpose of this paper is to explore empirically the interaction effect of process performance measurement and the process owner role on organizational performance. Design/methodology/approach – Using a sample of Austrian manufacturing companies, the paper uses multivariate data...