Schlüter, Nadine; Sommerhoff, Benedikt - In: International Journal of Quality and Service Sciences 9 (2017) 3/4, pp. 317-330
Purpose Today’s generations face the effect that knowledge is no more usable for decades or even centuries. The pace of change as well as its profoundness has reached levels that cause massive changes in companies, but also whole societies. Some call this phenomenon the 4th industrial...