Purpose – To achieve long-term customer retention a comprehensive and individual performance is increasingly important for companies from the manufacturing industry. A possibility to meet this challenge is given by Industrial Product-Service Systems (IPS2). The purpose of this paper is to...

Purpose: Industry 4.0 is one of the most used terms in the current industrial discussion. There are several perspectives and approaches related to Industry 4.0 so far, but no universal definition. Often-mentioned basic requirements to “implement” Industry 4.0 are lean and well-organized...

Purpose: Quality managers today require a holistic, overreaching view on the organization and its goals in order to plan the quality management organization (QMO) effectively. The purpose of this paper is to present the concept of a web application that aims to support quality managers in...

Purpose – The performance measurement system reflects the corporate strategy and overall business objectives of an organization. The alignment of the performance indicators with the company's critical operating factors, and the processes having bottle‐necks alongside the value chain, could...