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Delasay, Mohammad; Ingólfsson, Ármann; Kolfal, Bora; … - In: European journal of operational research : EJOR 279 (2019) 3, pp. 673-686

Persistent link: https://www.econbiz.de/10012102753

Modeling Yellow and Red Alert Durations for Ambulance Systems

Rastpour, Amir; Ingolfsson, Armann; Kolfal, Bora - In: Production and Operations Management 29 (2020) 8, pp. 1972-1991

Persistent link: https://www.econbiz.de/10012283788

Modeling load and overwork effects in queueing systems with adaptive service rates

Melasay, Mohammad; Ingólfsson, Ármann; Kolfal, Bora - In: Operations research 64 (2016) 4, pp. 867-885

Persistent link: https://www.econbiz.de/10011538546

The value of mHealth for managing chronic conditions

Agnihothri, Saligrama; Cui, Leon; Delasay, Mohammad; … - In: Health care management science : a new journal serving … 23 (2020) 2, pp. 185-202

Persistent link: https://www.econbiz.de/10012291119

Prioritization in the presence of self-ordering opportunities in omnichannel services

Kang, Kang; Doroudi, Sherwin; Delasay, Mohammad - In: Production and operations management : the flagship … 33 (2024) 3, pp. 737-756

Persistent link: https://www.econbiz.de/10014576781

A queueing-theoretic framework for evaluating transmission risks in service facilities during a pandemic

Kang; Doroudi, Sherwin; Delasay, Mohammad; Wickeham, … - In: Production and operations management : the flagship … 32 (2023) 5, pp. 1453-1470

Persistent link: https://www.econbiz.de/10014266305

Call-Center Labor Cross-Training: It's a Small World After All

Iravani, Seyed M. R.; Kolfal, Bora; Oyen, Mark P. Van - In: Management Science 53 (2007) 7, pp. 1102-1112

It is well known that flexibility can be created in manufacturing and service operations by using multipurpose production sources such as cross-trained labor, flexible machines, or flexible factories. We focus on flexible service centers, such as inbound call centers with cross-trained agents,...

Persistent link: https://www.econbiz.de/10009191835

Appointment scheduling with multiple providers and stochastic service times

Soltani, Mohamad; Samorani, Michele; Kolfal, Bora - In: European journal of operational research : EJOR 277 (2019) 2, pp. 667-683

Persistent link: https://www.econbiz.de/10012022087

Optimal ambulance location with random delays and travel times

Ingolfsson, Armann; Budge, Susan; Erkut, Erhan - In: Health Care Management Science 11 (2008) 3, pp. 262-274

Persistent link: https://www.econbiz.de/10005680729

The application of forecasting techniques to modeling emergency medical system calls in Calgary, Alberta

Channouf, Nabil; Pierre L’Ecuyer; Ingolfsson, Armann; … - In: Health Care Management Science 10 (2007) 1, pp. 25-45

Persistent link: https://www.econbiz.de/10005719008