Benchmarking has a long history in the management world. It first emerged in the private sector as an engineering tool and having passed through different stages of development, is now also a policy-making tool in the public sector. The paper argues that although typologies of benchmarks can be...

As firms struggle to cope with an increasingly turbulent and uncertain economic environment there is widespread recognition of the importance of organisational learning. One option is to look at the potential of shared learning between firms, where common interests and interdependence provide...

Research on the innovation process and its effective management has consistently highlighted a set of themes constituting "good practice". The limitation of such "good practice" is that it relates to what might be termed "steady state" innovation — essentially innovative activity in product...

Purpose – The purpose of this paper is to analyse the types and the nature of innovations developed by small companies in a traditional service sector, as well as the ways that innovations impact their strategic capabilities. Design/methodology/approach – The paper provides evidence from...