Planned organizational change has been viewed from a variety of conceptual perspectives, and a plethora of variables that impact the change process have been proposed. However, few empirical studies have investigated the relationships thought to exist among change process variables. Drawing from...

Purpose: The purpose of this paper is to overcome evaluative limitations of previous studies to provide a more decisive test of the causal relationships implied in the Baldrige Criteria for Performance Excellence (CPE) using a unique data source. Design/methodology/approach: The authors employ...

Self‐assessment is increasingly prevalent in many organizations. Although managers perceive self‐assessment as internally driven, the well‐known link between organizational activities and the external environment suggests that outside forces play a significant role. This investigation...

A fundamental question of interest to both researchers and practitioners alike focuses on why some individuals discover and elect to exploit opportunities to create future goods and services while others do not. Past studies have focused on the role knowledge-based resources play in the early...

Purpose – The aim of this paper is to investigate follow‐up as a salient factor in achieving results from organizational self‐assessment. Design/methodology/approach – Data were collected from 14 organizations involved in self‐assessment. Qualitative methods were used to analyze the...